Are you hiring a housekeeper for the first time? If so, we know you probably have plenty of questions; it’s natural to want to know who is coming into your home and what you should expect. After many years in business, we’ve pretty much heard every question possible, so we’ve put together a list of most frequently asked questions (FAQs) that should help answer many of yours, too.
Many of our regular clients have little time for themselves, so they often schedule weekly or bi-weekly service, regardless of the size of their home. We do, however, offer everything from occasional services (whenever you need someone to tidy up) to full-time housekeepers (40 hours or more per week). It’s entirely up to you to decide how often to schedule our services based on your needs and budget.
If you use our service bi-weekly or higher, it is our goal to send you the same housekeeper each time. There may be occasions that require us to send an alternate, such as a personal day or vacation, but you will be notified by our office when a substitute will be used. Please note that turnover does happen, but many of our most satisfied clients have found that it’s much more important to find the right housekeeper instead of focusing on a specific day for services. We always recommend requesting a “senior housekeeper” vs. a “Friday.”
Use a priority list! Every client’s needs are different. We have found that 10 minutes of effort preparing a standard list (make several copies of this) saves time and disappointments later on. We want the housekeepers to clean what you want. Making a list gives your housekeeper a job description of your personal needs and priorities. If these change over time, simply update the list or leave a short note indicating your new priorities.
Not really. You make the list! The housekeepers will do anything that they are physically capable of doing within the time that you have scheduled. The few exceptions to this rule include: professional servicing of hardwood floors, carpet cleaning and child care. We also request that you refrain from asking your housekeeper to climb ladders or move heavy objects. Since some housekeepers are better than others at certain projects and events, we do our best to match you with the one who will best suit your current needs. If things change, simply contact our office.
The homeowner typically provides the supplies and equipment. This helps reduce costs and ensure your home’s particular needs are met. If you need the housekeeper to provide supplies and/or equipment, please let us know and we will work it out.
Please contact our office at least two business days prior to your scheduled service. For most housekeepers, this is their only source of income. Please be considerate of your housekeeper. Without the required two business day notice from you we cannot reschedule them with another client. If you are unable to give the required notice there will be a $25.00 service charge.
Although we do our best to match you with the right housekeeper the first time, no two clients are the same. Should you encounter a problem with your service, please reach out to us immediately. There is always someone (not an answering machine!) available during regular business hours, Monday through Friday to assist you. We will also follow up anytime there is a new housekeeper in your home. Please help us maintain our status as a good referral agency by letting us know if you encounter a problem with your service. Customer service is our #1 priority and all services are guaranteed.
Yes! Our theft protection policy protects you up to $3,000 upon conviction. Criminal background and reference checks are conducted on all housekeepers prior to placement. If there are any problems, please notify our office immediately. As independent contractors, housekeepers are responsible for damage due to their actions.
Yes! As a friendly reminder, please ensure all pets are secured so they, and your housekeeper, are safe and do not run away. The housekeeper will use the utmost care in protecting your pet’s safety while in your home. The housekeeper and our agency, however, are not responsible for unsecured pets.
For your convenience, you have the option of paying by check or cash the day of service. We also have a “month in advance” prepay arrangement with some clients. Call our office for more details. Tipping is appreciated!
As You Like It is not the employer of the domestic worker referred to you. If you spend more than $1,000 per quarter for individuals performing domestic services, the domestic worker may be considered your employee or may be an independent contractor, depending on the relationship you have with him/her. If you direct and control the manner and means by which the domestic worker performs his/her work, you may have employer responsibilities under state and federal law, including employment taxes and workers’ compensation. For additional information, please call our office, or contact your local employment development department and the Internal Revenue Service (IRS).